HopeLine incorporates.

Mildred Fish takes the first call from HopeLine's first home in someone's house.

HopeLine serves as a training resource and backup for Drug Action and Rape Crisis, now known as SouthLight and Interact.

HopeLine moves locations three times.

Executive Director position becomes full-time.

HopeLine creates PhoneFriend, a "warm line" for elementary school children. The line is staffed by adults and teens from 3 p.m. to 6 p.m. weekdays and teacher workdays.

HopeLine creates Teen TalkLine, a line dedicated to teen issues. Teen volunteers answered the phone 4 to 8 p.m. weekdays and teacher workdays.

HopeLine moves four times.

HopeLine celebrates 25 years of service by hosting an anniversary party for former board members, staff, volunteers, and supporters.

HopeLine undertakes an ambitious project called the Wall of Hope. Ten artists complete a mural honoring people in service professions, including HopeLine. The mural is located on the side of the Mission Valley Cinema.

After Contact Durham ceases operations, HopeLine assumes responsibility for calling elderly residents in Durham. This is the Reassurance Calls to Seniors Program.

Triangle United Way contracts with HopeLine to provide coverage of its information and referral line known as 2-1-1. HopeLine answers this line from 5 p.m. to 8 a.m., Monday through Friday, on holidays, and all day Saturday and Sunday.

HopeLine begins offering translation services to non-English speaking callers via a live translation service.

Triangle United Way cuts allocations to local agencies by 25 percent. In 2003-04, it cuts allocations by 19.6 percent. In 2004-05, allocations increase by 4.5 percent. HopeLine's allocations go from a high of $163,000 to $92,000.

HopeLine discontinues PhoneFriend because of funding issues with Triangle United Way. The TUW Youth Team does not consider it a high priority and consistently gives less money. HopeLine, with the Youth Issue Team;s permission, transfers funds to the Teen TalkLine.

HopeLine discontinues using teens to answer the Teen TalkLine. Teens are frustrated by lack of calls. Staff has had to cover shifts on both the Teen TalkLine and PhoneFriend, producing incredible strain on the Program Manager. Teens took calls from 4-8 p.m. Most of the teen calls came in the evening. Teen calls are now handled by adults on the Crisis Line.

HopeLine initiates two nationally recognized programs that help teens and adults to recognize the warning signes of depression and suicide.

Collaborative efforts include teaching staff of other non-profits how to handle crisis calls, working with law enforcement, and helping the Wake County Public School System develop its curriculum on depression and suicide.